By Rosa Prince, Political Correspondent Last Updated: 5:36PM BST 09/07/2008
British Airways and airport operators were warned by staff about the impending chaos at Terminal 5 but did nothing to avert the crisis, MPs have heard.
Union leaders told members of the House of Commons Transport Committee that no consideration was given to the views of those working at the terminal, who were well aware of the potential glitches in the system.
http://www.telegraph.co.uk/travel/2275652/British-Airways-and-BAA-were-warned-of-Heathrow-Terminal-5-chaos.html
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