Saturday, March 29, 2008

BA 'faces fines of £5,000 per passenger' over Heathrow Terminal 5 chaos

By Gordon Rayner, Chief Reporter, Tom Chivers and agencies Last Updated: 10:42am GMT 29/03/2008

BA faces fines of up to £5,000 per passenger after allegedly misleading travellers stranded at Heathrow's Terminal 5 about their compensation rights, a newspaper has reported.
The Air Transport Users Council (AUC) says that a letter issued by BA to passengers on Friday breached European regulations laying out the minimum compensation rights for delayed travel, according to The Times.

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