Monday, March 31, 2008

Heathrow Terminal 5 debacle 'damages UK'

By David Millward, Transport Editor Last Updated: 1:45am BST 01/04/2008

The fiasco at Terminal 5 has dented the nation's pride, the aviation minister said yesterday as he disclosed that double the number of bags were now stranded at Heathrow.
Mr Fitzpatrick said passengers using the £4.3 billion terminal had suffered an "unacceptably poor experience" and delivery had fallen "well short of expectation".

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